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EnablingTwo-FactorAuthentication(2FA)

Objective

Set up TOTP-based two-factor authentication on your account — and optionally enforce it for your entire team — to add a second layer of security beyond passwords.

Prerequisites

  • You must be signed in with your permanent password (not a temporary one)
  • Install an authenticator app on your phone: Google Authenticator, Authy, or 1Password

Step-by-Step Instructions

  1. 1

    Navigate to Settings → Security from the left sidebar, or click your profile avatar in the top-right and select Security.

  2. 2

    > [Screenshot: Show the Security settings page with the 2FA section]

  3. 3

    In the Two-Factor Authentication section, click Enable 2FA.

  4. 4

    A QR code will appear on screen. Open your authenticator app and scan the QR code.

  5. 5

    > [Screenshot: Show the QR code modal with the authenticator app scanning instruction]

  6. 6

    Your authenticator app will display a 6-digit code that refreshes every 30 seconds. Enter this code in the Verification Code field and click Verify.

  7. 7

    Valix will generate backup codes — these are one-time recovery codes in case you lose your phone. Save them somewhere secure (password manager, printed sheet in a safe).

  8. 8

    > [Screenshot: Show the backup codes display with the 'Copy' and 'Download' buttons highlighted]

  9. 9

    Click Done. Your account now requires a 6-digit code from your authenticator app on every login.

  10. 10

    To enforce 2FA for your team: Go to Users, click the 3-dots menu on a user, select Security Actions, and click Require 2FA on Next Login. The user will be prompted to set up 2FA when they next sign in.

Troubleshooting Tips

Pro Tip:Store your backup codes in a password manager like 1Password or Bitwarden — NOT in a text file on your desktop. If your phone is lost or stolen, these codes are the only way to regain access.
Note:If a team member loses their authenticator and backup codes, an Admin can reset their 2FA from the Users → 3-dots menu → Security Actions → Reset 2FA. This disables 2FA on their account so they can re-enroll.
Note:2FA is currently optional per-user. To enforce it company-wide, you must individually require it for each user via the Security Actions menu.

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